About me

I build and deploy production AI systems — 60+ AI chatbots, 5+ voice bots, 450+ employees trained, 60% reduction in manual data entry, and 30% reduction in call infrastructure costs across healthcare and enterprise operations.

My work covers LLM-based workflows, voice automation, document processing pipelines, CRM architecture, and internal tooling — with a consistent focus on how inputs are structured, decisions are handled, and reliable outputs are delivered at scale.

Beyond execution, I contribute to system-level decisions: workflow architecture, multi-client system design, tool migration, and replacing third-party infrastructure with in-house solutions that improve cost, control, and scalability. I founded the AI Automation team at Staffingly as its first member, took full ownership of systems and decisions, collaborated directly with AVPs, VPs, and cross-functional teams, and carried team-lead responsibilities without a formal designation.

I am deepening my focus in system design, cloud infrastructure, and product thinking — actively building hands-on cloud architecture and DevOps skills to strengthen my understanding of orchestration, scalable deployments, and end-to-end system design — building toward architect-level and product-oriented roles where I can design and own scalable systems end-to-end.

What i'm doing

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    AI Systems Design

    Designing and deploying production AI systems — 60+ chatbots, 5+ voice bots, document processing pipelines, and LLM workflows across healthcare and enterprise operations.

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    AI Automation & Workflows

    Building automation systems using n8n, GoHighLevel, and API integrations to eliminate manual operations, reduce costs, and scale business processes across multi-client environments.

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    Cloud & Infrastructure

    Hands-on exposure across AWS, Azure, and GCP — including production Azure work (IAM, M365 migration, Admin Center), AWS practical implementation, and GCP workshop experience. Currently building toward end-to-end cloud deployment projects.

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    Tech Content & AI Education

    Technical content on AI systems, automation, and cloud concepts across YouTube and Instagram (Hemanth Tech Universe)— 110,000+ lifetime views, organic growth, zero paid promotion.

Resume

Experience

AI Automation Specialist

Staffingly Inc | Oct 2024 – Present

🧠 AI Systems & Chatbots

  • → Designed and operated 60+ AI chatbot systems across healthcare, HR, billing, customer support, and internal operations using Chatbase and FastBots
  • → Structured knowledge bases and input datasets to improve retrieval accuracy and response consistency across production systems
  • → Engineered prompt workflows, evaluation loops, and feedback cycles to achieve ~90% response accuracy
  • → Managed live production chatbot systems with continuous optimization, testing, and performance tuning
  • → Focused on system-level design: input handling, processing logic, and output reliability across AI workflows

📞 Virtual Medical Assistant (VMA)

  • → Designed and deployed a voice-based automation system using GoHighLevel, replacing external call infrastructure and reducing costs by ~30%
  • → Architected end-to-end call workflows including input capture, routing logic, decision handling, and CRM data output
  • → Built multi-client system architecture using sub-agencies with isolated databases and configurations per client
  • → Implemented full call lifecycle system: routing, masking, recording, forwarding, and automated CRM data capture
  • → System supports 50+ calls/day per staff member with consistent performance and operational reliability

📄 Pharmacy Document AI Extraction System

  • → Built an AI-powered document processing system converting unstructured pharmacy documents into structured outputs
  • → Designed processing pipeline: multi-page input → page-level chunking → Gemini Vision analysis → structured Excel output
  • → Implemented page-wise processing architecture enabling large datasets (1,000+ pages) to be processed reliably without context loss
  • → Extracted patient-level structured data from each document by identifying and mapping required fields dynamically
  • → Achieved ~95% extraction accuracy and ~90% field coverage across real-world pharmacy datasets
  • → Reduced manual data entry effort by 60% and improved operational productivity by 70%
  • → Designed system with HIPAA-aware data handling and API constraints

⚙️ CRM Automation & Internal Systems

  • → Designed workflow automation systems including routing logic, triggers, and decision-based execution flows across CRM operations
  • → Built internal dashboards and automation prototypes to replace manual reporting and improve operational visibility
  • → Structured systems for scalability and multi-client management
  • → Redesigned workflows to align with HIPAA compliance requirements

🎬 AI Content & Media Systems

  • → Designed AI-driven content production pipelines integrating scripting, media generation, and distribution workflows
  • → Produced 200+ AI-generated videos and 1,000+ visual assets using structured generation systems
  • → Improved content efficiency through repeatable automation workflows

📚 AI Training & Systems Enablement

  • → Designed and structured 10+ AI training programs focused on automation systems and operational workflows
  • → Led LMS system migration from Teachable to GoHighLevel including course architecture and automation flows
  • → Achieved 100% completion rate for mandatory compliance training and ~80% completion for service onboarding programs
  • → Built scalable training systems enabling organization-wide AI adoption

👥 Leadership & System Ownership

  • → Worked directly with leadership and cross-functional teams on system design and automation strategy
  • → Operated at team-lead level contributing to system decisions and implementation planning
  • → Applied system thinking approach: input → processing → output reliability across all workflow

Content Creator

Hemanth Tech Universe | March 2024 – Present
  • → Built and managed a technology-focused educational content platform across YouTube and Instagram, covering AI tools, cloud concepts, automation workflows, and emerging tech trends
  • → Achieved 110,000+ lifetime views, 1,350+ watch hours, and 625+ subscribers through organic growth
  • → Developed end-to-end content systems: topic research → scripting → AI-assisted production → publishing → performance tracking

Tech & Tools

  • AI / LLM Platforms

    ChatGPT, Claude, Gemini, Perplexity, Grok, Claude Code, Ollama

  • Automation & CRM

    GoHighLevel, n8n, Webhook-Based Automation, API Integrations, Trigger-Based Workflows, Conversational Flow Design

  • AI Media & Generative Systems

    Pictory AI, HeyGen, InVideo AI, Higgsfield, Envato AI, Canva (AI Workflows), CapCut (AI-Assisted Editing), AI Thumbnail & Visual Asset Generation, AI-Powered Presentation Systems

  • CRM & LMS Platforms

    GoHighLevel (CRM & Course Automation Architecture), Teachable (LMS Migration & Structuring), Course Module Automation, Certification & Learning Flow Systems

  • No-Code / Low-Code & Prototyping

    Replit, Antigravity, Google AI Studio, Rapid AI Workflow Prototyping, Internal Tool Development

  • Systems & Cloud Foundations

    AWS, Azure, GCP (Foundational), System Design, SQL, NoSQL, Data Structuring & Transformation, Workflow Optimization, Microsfot SQL Server

Skills

  • AI Systems & Automation

    LLM-based workflows, AI chatbot systems, voice automation systems, prompt engineering, evaluation loops, AI agents & tool integration

  • Workflow & System Design

    System design (foundational), workflow architecture, process optimization, input-output system modeling, automation pipeline design

  • Data & AI Processing Systems

    Data structuring, document processing pipelines, OCR-based workflows, structured output generation, SQL / NoSQL fundamentals

  • CRM & Business Automation

    CRM workflow design, routing logic, trigger-based automation, multi-client system management, operational automation systems

  • Cloud & Infrastructure (Foundational)

    AWS, Azure, GCP (conceptual), IAM basics, cloud-based system workflows

  • Communication & Execution

    Cross-functional collaboration, system explanation, technical-to-business translation, solution presentation

Education

  1. Siddartha Institute of Technology & Sciences

    2025 — Present

    Master of Computer Science & Engineering

  2. Keshav Memorial Institute of Technology

    2022 — 2025

    Bachelor of Computer Science & Engineering

Projects

Projects

Project Image
Key Impact:

Business Problem

Outcome & Results

    Hypothesis

    Architecture

    AI Safety & Constraints

      Implementation Details